Terms and conditions

These terms and conditions ("Terms", "Agreement") are an agreement between VentiTickets.com ("VentiTickets.com", "us", "we" or "our") and you ("User", "you" or "your"). This Agreement sets forth the general terms and conditions of your use of the ventitickets.com website and any of its products or services (collectively, "Website" or "Services").

Accounts and membership

If you create an account on the Website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may, but have no obligation to, monitor and review new accounts before you may sign in and use our Services. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.

Billing and payments

You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. Sensitive and private data exchange happens over a SSL secured communication channel and is encrypted and protected with digital signatures, and our Website is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users. If, in our judgment, your purchase constitutes a high-risk transaction, we will require you to provide us with a copy of your valid government-issued photo identification, and possibly a copy of a recent bank statement for the credit or debit card used for the purchase. We reserve the right to change products and product pricing at any time. We also reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

Order Cancellation

We reserve the right to cancel any order or purchase. This can occur for a limited set of reasons including the inability of the seller (ticket holder) to deliver the exact tickets that were purchased. In the event we cancel an order a full refund of the original purchase price will be issued to the buyer upon the cancellation.

Order Substitution

We reserve the right to offer substitute tickets in the rare situation when a seller (ticket holder) is unable to deliver the exact tickets purchased. We will reach out to see if you accept the substitute tickets. However, if the substitute tickets are a greater (for example in a closer/better section to stage then originally purchased) or equal value to the purchased tickets we will automatically substitute them and notify you that the tickets have been substituted.

Order Verification

In the event we suspect a purchase may be fraudulent or requires additional verification we may reach out for further documentation prior to delivering the tickets. This can include a signature requirement, identification verification or other required steps in order to secure the order.

Ticket Delivery

Tickets will be delivered prior to or at 24 hours from the start of the event. If we are unable to deliver before the 24 hour event window we will notify and update you via email and/or phone call or sms with the new expected delivery time.

Event Cancellation

If an event is deemed canceled you will be refunded 100% of the purchase price including any taxes or fees paid. Cancelled events are out of our control and no liability or guarantees are made in regards to an event occurring.

Event Postponement

All purchases are final and postponed events are no exception. Tickets may need to be replaced for rescheduled dates. It will be your responsibility to stay informed of any rescheduled dates.

Ticket Ownership

We are a ticket resale marketplace. Our ticket prices may be below or above the face value. In addition, we may not be the original purchaser of tickets being sold on our site. We work with various secondary ticket companies who have relationships with the ticket holders and sellers for the inventory we sell. In some instances you may be delivered tickets with names displayed that do not match your name. This is perfectly acceptable for the large majority of venues. Whenever possible we try to faciliate a full transfer of ownership to you (mobile tickets).

Ticket Delivery

We attempt to facilitate transfer of ownerhip to the purchaser. For certain delivery types this may not be possible as we do not own the original tickets in many instances and are subject to the delivery from the ticket holder.

Accuracy of information

Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, availability, promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Website or on any related Service is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the Website including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Website should be taken to indicate that all information on the Website or on any related Service has been modified or updated.

Third-party services

If you decide to enable, access or use third-party services, be advised that your access and use of such other services are governed solely by the terms and conditions of such other services, and we do not endorse, are not responsible or liable for, and make no representations as to any aspect of such other services, including, without limitation, their content or the manner in which they handle data (including your data) or any interaction between you and the provider of such other services. You irrevocably waive any claim against VentiTickets.com with respect to such other services. VentiTickets.com is not liable for any damage or loss caused or alleged to be caused by or in connection with your enablement, access or use of any such other services, or your reliance on the privacy practices, data security processes or other policies of such other services. You may be required to register for or log into such other services on their respective websites. By enabling any other services, you are expressly permitting VentiTickets.com to disclose your data as necessary to facilitate the use or enablement of such other service.

Backups

We are not responsible for Content residing on the Website. In no event shall we be held liable for any loss of any Content. It is your sole responsibility to maintain appropriate backup of your Content. Notwithstanding the foregoing, on some occasions and in certain circumstances, with absolutely no obligation, we may be able to restore some or all of your data that has been deleted as of a certain date and time when we may have backed up data for our own purposes. We make no guarantee that the data you need will be available.

Advertisements

During use of the Website, you may enter into correspondence with or participate in promotions of advertisers or sponsors showing their goods or services through the Website. Any such activity, and any terms, conditions, warranties or representations associated with such activity, is solely between you and the applicable third-party. We shall have no liability, obligation or responsibility for any such correspondence, purchase or promotion between you and any such third-party.

Links to other websites

Although this Website may link to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein. Some of the links on the Website may be "affiliate links". This means if you click on the link and purchase an item, VentiTickets.com will receive an affiliate commission. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their websites. We do not assume any responsibility or liability for the actions, products, services, and content of any other third-parties. You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site websites is at your own risk.

Changes and amendments

We reserve the right to modify this Agreement or its policies relating to the Website or Services at any time, effective upon posting of an updated version of this Agreement on the Website. When we do, we will revise the updated date at the bottom of this page. Continued use of the Website after any such changes shall constitute your consent to such changes.

Acceptance of these terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the Website and its Services.

Contacting us

If you would like to contact us to understand more about this Agreement or wish to contact us concerning any matter relating to it, you may do so via the contact form

This document was last updated on January 7, 2023